Kevin is the COOLEST! I had to change one of my OH tickets due to unforeseen problems. In a nut shell, my wife had planned to attend the OH on Friday with me, but due to a state-scheduled test in my son's school she has to stay home so he can attend (originally we were going to pull all the kids out of school and drop them off at my brother's house for that day). Sooo, back-up plan is that I am taking my brother instead of my wife - still cool, but not nearly as sexy. Unfortunately, he can't attend on Friday (has to work), but is good to go on Saturday.
We've known about all this for a month or two now, but me being an idiot, I forgot to try to get the ticket changed until just this morning.
So I called the PB order line this morning, hoping that it wasn't too late to switch both name and day on my wife's ticket. When I called, Kevin picked up the line! I explained the situation to him and he said, "That's totally fine, not a problem," and switched the ticket then and there.How amazingly cool is that! I was thinking that they'd probably be o.k. with the name change, but wasn't too sure about the day change, and I knew it would be a bit of a hassle for them no matter what. But Kevin didn't express any concern about it and seemed excited that people were coming and happy to be able to help. How awesome is that?! Kevin rocks!
