NMI wrote:Kryptt wrote:I was a maybe, but now it's a no. Not worth the time or effort to promote a game for people who think so little of the backers who funded the "dream". If I see someone playing it I'll be more than happy to engage them. But I won't go out of my way to promote RRT. I don't appreciate the way the forums are run and the casual dismissal of backer concerns.
What backer concerns have been dismissed? When noticed by PB staff, they have been responded to. If a concern has gone unanswered and folks bring it up here again, they have their ways of reaching out to Palladium and getting their answers.
Seriously? You might as well lock this thread now,or just ban everyone that replies. That is the highest level of nonsense I've seen. And you've set that bar pretty high. I can't see how anyone can accurately respond to your assertion without you feeling it a breach of protocol.
We've finally got an answer (and Email) for the Replacement Policy. That went through the "process" you mentioned, escalated several times by you, personally. It only took 4 months (well, I only see it mentioned as far away as March 25). And if YOU can't get prompt responses (you've 'escalated' things to PB Management on several occasions, for very little response).
Granted, some of the more pertinent information has finally been answered, though the EU VAT situation would be good if there was a better assurance than 'we hope'. And adds a further question, like when will the EU contingent be shipped out? Cause "We’re going to pack up all shipments going to Europe, palletize them, and ship them to their UK warehouse." is going to take a significant amount of time and resources. The fact that they're being "palletized" indicates it's a significant sum. Are these going to be done early, meaning the individual US backers get theirs held back? Or are they going to be last, meaning EU backers have to wait on their two stage shipping, meaning November or later is a more realistic timeframe? Yeah, it's bad for someone either way, but those people have the right to know.
And that's part of the problem. There are any number of obvious questions that have been asked, over and over again. Sure, they aren't psychic. But being a little more proactive with answers would go a long way to smoothing concerns. Or at least prompt responses. Hours is unrealistic, I accept that. Days isn't. Weeks is bad. Months is down right wrong.
But this thread is an example of being proactive. Robotech drops next week, apparently. And there doesn't appear to be any procedure set up for a demo scene, other than the nebulous "It'll be done through the Megaversal Ambassador system.". How about a procedural thing, showing people who are NOT PBForum members a) how you sign up, b) what's expected, c) what resources will be available, like demo setups composition, d) what rewards, if any, the process will provide, even if it's just a robotech "Megaversal Ambassador" shirt.
Similarly, as others have posited, status of Wave two, status of container one, AND container two, are similarly obvious questions that shouldn't need to be asked. But have been, and promptly ignored. And that requiring the taking of it to private communication when they've got several bullhorns at their disposal (here and on Kickstarter), just seems like the least efficient way of dealing with problems.
And no funny business! 
